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Even if something looks pretty at first glance

Why did you choose chat counseling? A. Since lighting is a product with a high level of involvement, customers should also expect strict and accurate answers. Moreover, during phone consultations, customers are waiting on the other end of the phone, so sometimes the counselor tries to answer quickly and gives the wrong answer. However, with chat consultation, you can do other things while waiting for the answer, and the answer is delivered via text or notification message, so customers tend to wait leisurely. In the meantime, we can use photos and links to confirm and send more accurate answers. We actively use chat because it reduces the burden on both customers and the business. Q. Do you feel the effect of Channel Talk? A. The support bot we created when we first introduced Channel Talk automated about 44% of consultations.

I could have been satisfied because

I got this number even though I didn’t plan the scenario carefully, but I always had a Switzerland Telegram Number Data desire to do better. So, we formed a task force and started looking into inquiries. These include the types of questions that customers frequently ask, and the questions that agents have to ask repeatedly like a parrot. As a result, a scenario was drawn up. It’s easier said than done, but I really thought about it a lot at the time. (Laughs) Currently, 56% of Jeil Lighting’s chat consultations are automated and processed through support bots . When I go to work in the morning and see that the number of inquiries accumulated is significantly lower, I can feel the efficiency. Q. Is there a secret to Jeil Lighting that makes consultations more efficient? channel.io support bot Jeil Lighting’s support bot gives the feeling of talking to a person. A. When creating the support bot, we designed it so that the support bot could not only answer inquiries but also handle the customer’s situation that the counselor needs to understand .

Repeated questions that need to be asked

Telegram Number Data

For lighting installation, such as delivery address, desired delivery date, number Cayman Islands WhatsApp Data of products to be installed, etc., do not have to be handled by a consultant. Since the consultation begins after the customer’s condition has already been identified, the consultation time itself has been shortened. Customers also prefer to select situations by clicking. There are many devices and functions within Channel Talk that can make consultation more efficient, but if I had to pick one, I would say Support Bot. Q. I’m curious about Jeil Lighting’s customers. What kind of people are they? A. In one word, I would say ‘expert.’ Lighting is not a product that can be simply ordered or returned.They are smart and reasonable customers who do not immediately make a purchase. The problem was that customers were not easily converted into purchases . We have an ambitious service planned to convert these people. This is the ‘preview service’.

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