电报 - @latestdbs

Have you ever had any concerns about the increasing number

They sell the same products as us in the open market. It is difficult to lower the price any further. Instead, we focused on differentiating customer experience. Now, Pet Friends has over 100 employees, and all teams, including marketing and MD, are working really hard, but I think 100% of Pet Friends’ growth engine in the early days came from the Pet Friend operations team. Channel Talk was what allowed the operations team to properly meet with customers. Even now, when you survey customers who use Pet Friends, the answer that they use it because they love the customer service is always in the top three. Q. It seems like you have many unique stories with customers. What is a memorable episode? For a customer whose child was sick in the early morning but had difficulty moving around, we once picked up the child’s medicine and brought it to them. They said they were protecting an abandoned dog but didn’t know what to do, so we made a flyer and helped them find the dog’s owner.

Although it is currently temporarily suspended

Due to the coronavirus, when you apply for heart attack delivery, they listen to your Cambodia Telegram Number Data requests such as giving them food or changing pads. Conversely, a customer once sent homemade snacks to our team. There are too many memorable episodes to describe in words. Pet Friends real-time consultation Pet Friends sends an image of the professional counselor’s introduction during customer consultation. Q. The per-customer price for commerce is not high. Is there a reason you do this? Some people may wonder why we would go to such lengths for just one customer, but we believe that gaining the customer’s trust is more important than how much we sell today. That’s why we introduced Channel Talk. In order for customers to trust us and talk to us, we need to know them well. You need to know what products the customer is currently looking at and what they talked about during the last consultation to build trust that they recognize you. Previously, when only consulting on KakaoTalk, it was difficult to find previous conversation history, and it took a long time to match customer information one by one.

Channel Talk filled this part. Since you can see all

Telegram Number Data

The customer information and what kind of conversation you had last time. You can Taiwan phone data build a deeper bond during the second or third consultation. Check out the Channel Talk chat consultation function. Of inquiries along with growth? First of all, since the proportion of chat consultations is much higher than phone consultations, there was no need. To blindly increase team members just because the number of inquiries increased. Rather, our concern was to meet the needs of customers who want to quickly resolve simple inquiries. This part is being solved with Channel Talk’s support bot. In the case of simple inquiries, I feel that the efficiency has been improved by about 50% through the support bot. The PetF operation team directly responds to approximately 300-400 inquiries per day. Check out Channel Talk Support Bot features Learn how to create a support bot Q. Do customer opinions actually affect Pet Friends services? Sure! The Save function is also a function created by reflecting customer opinions, and if customers have difficulty with the UI/UX aspect, we immediately report it to the development department.

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