We have prepared an article that will help you quickly understand customer experience, so you may want to refer to it. When customer expectations and experiences match at all points of contact between the brand and the customer, the customer is more likely to have a good experience. Customers who have a high-quality customer experience remain loyal for a long time . 2. Clear branding Branding is maximized when the corporate value the brand seeks to convey matches the value perceived by customers . Brands with strong branding tend to have high customer loyalty. This is similar to the psychology of customers who wear expensive luxury goods. The value of luxury goods is not only because of their high quality, but also because many customers purchase them based on the brand value.
Consistency Above all the most important
hing in retaining customers is consistency. The biggest reason loyal customers leave Vietnam Email List is because they look for other alternatives. If you keep in touch with customers when they are likely to forget, you can reduce churn. This is why many businesses send newsletters or drip emails. Retention Marketing Success Stories Retention marketing success story 1. Improving customer experience quality When it comes to improving the quality of customer experience, many people may be at a loss. The quickest shortcut is to demonstrate a customer-centered mindset . This is an example of improving customer experience and increasing sales by focusing on the voice of customers. Brand Name : Wing It situation : Feedback that ‘the number of products is small’ accounts for 80% of all complaints. More than 50% of sales are spent on marketing costs Solutions : Develop a strategy to focus on ‘Voice of Customers’ and send survey text messages to all purchasing customers Shipping costs were integrated to reflect customer feedback that ‘duplicate shipping costs are burdensome’. result : Monthly sales growth of 100 million won See more of Wing It’s story Retention Marketing Success Case 2.
Clear Branding Branding is not something
hat happens all at once; it builds up step by step. Branding formed through Lithuania WhatsApp data constant communication with customers becomes stronger. The characteristic of this type of business is that it has a large customer fan base. Brand Name: Mini Workbook situation : A high risk situation as it is the first business start. Need confidence in success Solutions : Whenever we decide on a business direction, we ask customers directly through Google Forms. Decided by customer’s choice before opening offline academy When selecting the language of the next study sheet, it is decided by the customer’s choice. Sending out various Google questionnaires to customers, etc. result : The loyalty of customers who have become more attached to the brand has increased significantly. Evangelists are created through community formation. See more stories from the mini worksheet Retention Marketing Success Case 3. Consistency Brands that do not consistently manage their customers have low customer loyalty. This is because it is the optimal environment for customers to leave in search of other alternatives.
