It is essential to identify customers through chatbots to provide more accurate guidance. Understanding consumer needs – Part 2 Accurately understand the context with intermediate checks To understand the exact needs of consumers, it is important to know the context. So, what is the best way to easily understand the context? This is [screenshot] . In order to understand the context of the customer’s question, it is most useful as a way to check whether the counselor’s understanding to date is correct. customer: Can’t I see the information I received last weekend again? Counseling representative: Can you see it if you click on the part marked in the image below? Identify consumer needs through intermediate checks Understanding consumer needs – Part 3 Ask for details without making assumptions Ask for specific examples or details about the case so you can accurately diagnose the customer’s needs . The more information you get about a problem, the more insight you will gain and the better you will be able to identify your needs.
Think of building a bridge between your
Customer’s questions and your solution. Link your Instagram feed to Channel Talk! What Saudi Arabia Telegram Number Data is Channel Talk Instagram integration? “What is the Instagram integration function?” This is a feature that allows you to link an Instagram business account linked to a Facebook page and display it in the Channel Talk chat window lounge. Provide more information to your customers through Instagram posts. What is a lounge? This is the main screen that appears when a customer clicks the Channel Talk button. A consultation experience and a brand experience to all customers who visit the lounge. How about showing the latest posts uploaded on Instagram, such as this week’s new products, best-selling products, and product users, in the lounge? How to link to Instagram The most recent 5 posts from the Instagram account linked to Channel Talk are linked. Even multiple photos and videos are all linked. “Let’s find out how to connect!” Only Instagram ‘business accounts’ that are linked to Facebook pages can be linked! <How to set up your Instagram account as a business account> 1) Go to your Instagram profile.
Click the hamburger icon at the top
Click Settings -> Account 4) Click Switch to Professional Account 5) Click Business 6) Add Brazilian WhatsApp data detailed information such as business category and contact information 7) Click Done <How to link your Facebook page to your Instagram business account> 1) Go to your Instagram profile 2) Click Edit Profile 3) Click Page under Public Business Information 4) Select one page you want to link to or click Create New Facebook Page 5) Click Done <How to link Instagram with Channel Talk> 1) Access Channel Talk and click [Install] Instagram in [Channel Settings] -> [External Service Linkage] 2) Facebook Login: On the login screen, log in with the Facebook account linked to the Instagram business account you want to link! 3) Select one Instagram account you wish to link: Select only one! (Linking is not possible when multiple selections are made) 4) Allow all permissions 5) Completed! Once linking is complete, you can check the latest posts from the linked Instagram account in the chat window lounge! It takes about 5 minutes to apply.