The operator’s customers are two-side. What operators should not miss is that in addition to external customers, there are also ‘internal customers’. They are also subject to management. You can listen to customers’ voices and become a whistleblower, but you can also become an external customer expert. I think the beloved operator is level 3. Level 1: Strong It looks pitiful inside because it deals with customers. (I actually have high job satisfaction…) Level 2: I don’t know what else they’ll ask me to do today, so I avoid it for now. Level 3: Before starting something, I ask for advice on how the customer will react. 3. When a customer tells me something about the company that I didn’t know about If you get hit from the front with an arrow, it hurts, but if you get hit from behind, it hurts and feels bad, right? If other departments don’t share, ‘Is it because I don’t know much?’ Don’t think like this. If you don’t know, don’t be shy and ask. Don’t be discouraged by planners who don’t talk to you or by grumpy developers. It’s not a negative thing about us.
Those people are just being private about a situation they cannot control
If you say it about 500 times, people will move. When you send an email, there are Canada WhatsApp Number Data times when you wonder whether you should reference these people. When that happens, just do it. If you talk to your boss once and it gets ignored, talk to him again. If you’ve sent me an email, I’ll talk to you again through an in-house messenger or when I see you in the elevator. Then one day, my boss said he had a good idea and brought up the suggestion I mentioned. We just have to cross off one more thing from the To-Do list while saying, ‘Oh my gosh, you’re the best, Manager.’ 5. When you feel helpless as an operator Stop feeling obligated to the operator to handle everything. Operators sometimes play the role of buying time when the company is not functioning properly. When the product’s function is not perfect, we block it with CS, and the same goes when a legal issue arises. But corporate work is a team sport. In that case, I put my foot forward and believe that the development team and legal team will solve the problem.
Operator’s attitude in responding to complaints Sometimes
There are a lot of customers who make no sense. Customers are the answer, but you jamaica phone data also need to know how. To cut off customers who don’t have an answer. Because we ourselves are precious too. When I was working as a CS team leader, I was the ultimate in dealing with customers who had the most unresolved problems. One day, I hung up the phone thinking, ‘It’s not a good day for either of us.’ Where does such confidence come from? I must have faith that the company will support my decision. 7. Let’s do human learning on various types of humans. After dealing with customers with complaints for a long time, I also obtained certifications such as MBTI. Now, when I deal with customers, I can see what kind of person the person is on the other end of the phone. As I persevere through this process, which may be stressful at the moment, it can become a good skill for me. These days, I get scolded for being too nice, but I think I’ve become the kind of person who gets along well with my mother-in-law.