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Channel Talk CEO Red suddenly broke into the middle of the talk show

Establish your own KPI as an operator An operator is a person who prevents fires. It’s hard for him to recognize my achievements unless he speaks up. Isn’t it a shame to say that it’s all quiet because of me? At that time, as an operator, I set KPIs for each stage of the company’s business and worked through them. A startup should grow its services but not the volume of customer inquiries. Startup operators should focus on solving the fundamental problem of reducing customer inquiries. 9. When you are concerned about your professionalism as an operator As an operator, I’m all over the place, but I feel like I don’t have any work to do. However, I launched the system as a PM and won customer targets through marketing promotions. I didn’t do it because they told me to, but I raised my hand and said I would try it.

Dont worry about whats yours or whats mine just work hard

I don’t think we do anything directly, but the interesting thing is that a lot of information Denmark WhatsApp Number Data passes through us. Operators who are good at their work are people optimized for rockets. There will soon be a CEO with an operator background. At this time,  These days, he has been unable to concentrate on development, which was Red’s main job, and has started claiming that he is an operator in all aspects of the company’s work. Josh, Vice President of Channel Talk, also confessed that the founder has no such thing as professionalism and that he just lives hard every day. Perhaps the operator is the person working in the company who represents the most entrepreneurial mindset. hello? This is Baek Jeong-ho, an operator in charge of Purple Store ’s CX team. Purple Store is an online store that sells food and daily necessities for pets. ‘I don’t know how friendly customer service’ helps.’ My nickname is ‘Melting Man’. It is a nickname given to customers because they provide friendly advice that melts their hearts.

In order to provide helpful information for pets

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We also study nutrition separately. Sometimes I talk to one person for 30 to 40 minutes Japan phone data at a time. But this is my biggest worry these days. My customer service philosophy is , ‘Behind one customer, there are 1,000 customers .’ We believe that if we satisfy one customer, our customer base will naturally increase, so we do our best to serve each and every one of them. One time, I recommended nutritionally customized food to a customer who was raising a cat for the first time, but it did not suit the cat’s taste. After 3-4 consultations and exchanges, I finally found my favorite food. The customer thanked me so much and even sent me a picture of a cat eating food. Instead of accepting the difference in refund, he kept asking me to drink coffee. I remember being rather moved throughout the cute fight. My concern here is that although there is a qualitative effect, there is no quantitative result. These days, there are many services and online shops for pets.

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