Then, I think that creating my own support bot will 100% help with sales. Lastly, I would like to recommend Channel Talk to everyone who is creating their own brand. As of now, I only use the support bot in Channel Talk, but looking at the updates, there are a lot of really good features, so I plan to study other features soon. Everyone is in a difficult situation due to the coronavirus, but I hope you cheer up! Kakao Counseling Talk is a specialized consultation function provided by Kakao Talk. However, what many people are confused about is the difference between KakaoTalk channel 1:1 conversation and consultation talk. KakaoTalk Channel 1:1 conversation (in the past Yellow ID, Plus Friends conversation) was inconvenient because it did not have specialized counseling functions such as statistics and counselor assignment . Kakao Counseling Talk is a feature created to overcome these limitations.
Consultation talk is provided through official dealers
Based on a close partnership with Kakao, official dealers develop chat consultation solutions Hong Kong WhatsApp Number Data or contact center operation services using Consultation Talk to help users use Consultation Talk easily and quickly. Establishment of a KakaoTalk channel for consultation Introduction of consultation talk with official dealers, consultation and signing of related contracts Establishment and testing of chat consultation system Establishment of consultation system in collaboration with official dealers, introduction of consultation operation service Formalization of chat consultation service operate. Start chat consultation by exposing the KakaoTalk consultation button to customer sites, apps, etc. You can easily open an account by simply entering the required information. A business account requires business information, and an organization/group account requires unique number information.
What features are there Consultation
Talk provides an environment in which you can freely add and develop additional functions Kuwait phone data necessary for large-scale customer center consultation operations, which are difficult to digest with the current KakaoTalk channel 1:1 chat function alone. It can be developed and added with an official dealer. Inquiry distribution function to multiple agents Response history management by mapping agents to each inquirer Consultation status value management function Customer information search in conjunction with CRM system Linkage with inventory management system [Naver Talk Talk] Simple and clear consultation through customer summary information Naver exposure effect Industry-specific specialized functions Optimized consultation management Sending group messages to Talk Talk friends 3. Is it free? [Kakao Consultation Talk] As mentioned earlier, the Kakao Consultation Talk function was originally provided for a fee.
