Please look forward to ! Although the number of people concerned was small, we had to analyze VOC (Voice Of Customer) efficiently. We wanted to reduce simple inquiries but increase product purchase inquiries to increase sales. Results Simple inquiries were reduced by 90% and consultation time was halved. As a result, we were able to focus on purchase consultation inquiries, and the purchase conversion of product inquiries increased by 35%. Q. Please introduce Sis Design. A. Sis Design is a lifestyle furniture brand that pursues a better daily life through design . I hope that more people will be able to experience small moments of happiness in their daily lives through Sis Design. My name is Lia from the marketing team at Sys Design, and I am in charge of meeting the customers most closely. Lia Manager at Sys Design Q. A. When I was in high school, my teacher told me, ‘Survival of the fittest: those who save will survive.
In online businesses that meet customers non face to face
I think a survival strategy is to write down and leave as much information about customers Thailand WhatsApp Number Data as possible . I was impressed by Channel Talk’s ability to store all customer consultations and information in one place. I was so nervous that if I had to deal with customers over the phone, all my history would be scattered in the air. Also, when a new employee comes in, there is no tool that makes the handover easier than Channel Talk. Currently, all teams at Sys Design are providing customer consultation, customer management, and marketing through Channel Talk . We also conduct channel talk studies every week , and the members’ satisfaction level is really high. Of course, I think the usability of the tool is increasing Channel talk study by Sis Design members Q. What is the most effective way to use Channel Talk chosen by members? A. This is customer inquiry analysis using consultation statistics . You can specify a category for each consultation through Channel Talk . As I was thinking about how to divide the consultation, I started dividing it into categories based on the level of difficulty .
Difficulty levels were divided into
A, B, and C in the order of high, medium, and low. c is simple inquiry consultation that Senegal phone data does not require human response, b is consultation that requires human response but can be judged differently depending on the level of the counselor, and a is consultation that takes more than a day. Level B consultation was lowered to level C through study among members, and level A consultation focused on identifying the root cause through internal meetings. Sys Design’s consultation category (example) Q. What is the effect achieved by classifying counseling categories? A. As a result, the time spent on simple inquiries and consultations has decreased. To share an actual example, Sis Design has several types of oak dining tables. Many customers have asked about the differences between each oak dining table.
