After introducing Channel Talk, we do not conduct inbound phone consultations at all, and only essential outbound consultations are conducted over the phone. Looking at the total volume, consultations have decreased by 50%, to about 250 cases per day. I was very worried that customers would be inconvenienced if phone consultations were eliminated, but in reality, no one wants phone consultations for simple inquiries. Rather, prefer chat consultation because it provides a quick solution. Q. I heard that you are starting a new job as the number of consultations has decreased. A. Before the introduction of Channel Talk, an entire day was spent processing incoming inquiries, but now we spend time modifying the Channel Talk support bot to preemptively reduce future inquiries.
It is also our teams role to suggest service
Improvements based on VOC, such as creating a new early morning delivery requirement section and adding a return status notification function. It was actually reflected. This was possible New Zealand Phone Number Data because we secured absolute time through Channel Talk to immediately respond to customer requests. hanstyle marketing When you access HanStyle and browse the website, you will receive a marketing message encouraging you to sign up at an appropriate time. Q. I heard that the team leader is now contributing to the CRM marketing area as well. A. Yes, I have 20 years of CS experience, and this is my first time actively participating in marketing. I thought marketing tools were difficult, but with Channel Talk, you can easily create the campaign you want with just an image, video, and message. The first campaign I created using the Channel Talk marketing function was a membership registration inducement campaign.
We sent the benefits provided upon initial
Membership registration to customers who were browsing products before signing Cayman Islands Phone Number Data up. At the marketing meeting two weeks after starting the campaign, everyone was surprised. Since the campaign, the number of memberships has doubled. Recently, we are planning a campaign to help customers first in areas they are having difficulty with. Why we do outdoor advertising In Korea, it is not common for B2B platforms to conduct outdoor advertising. Advertising costs are quite expensive and performance cannot be measured, so why did Channel Talk advertise outdoors? We asked Josh and Red, the heads of Channel Talk! “Why are we doing outdoor advertising?” “It is rare for B2B to do outdoor advertising.” It may be refreshing because there are few teams actively doing this in Korea, but it seems to be a common form of advertising in places where startups are concentrated, such as the United States and San Francisco.