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Channel Talk personal shopper and real packing

this timeWe hope that through exchanges such as events, both Korea and Japan will establish a healthy ecosystem in which business grows centered on customers. We wanted to reduce phone consultations for repeated simple inquiries . I needed simple but powerful CRM marketing. Performance phone consultations have decreased by 95%. Using the campaign, we increased the membership conversion rate by 200%. Q. Please introduce main customer base was people in their 30s and 40s. The majority were people who had experienced Hanstyle offline. Entering 2020, luxury goods purchases have increased explosively online. In line with this trend, we added more product groups preferred by the younger generation, such as MSGM, Golden Goose, Army, and Off-White. Since this time, sales have increased explosively, and the brand is growing into a preferred brand for customers in their 20s and 30s.

Hanstyle Todays Delivery Image

Hanstyle’s early morning delivery,  are services introduced to provide the best customer Netherlands Phone Number Data experience. Q. What was the motto that led to the growth of can never give up are good products and the best customer experience. Real packing service, real-time consultation provided through Channel Talk, and the recently launched early morning delivery service are all services that are difficult to implement if customer experience is not considered top priority. Our team has a culture where the CEO directly listens to VOC. When we deliver the insights gained from the consultation, we respond sensitively and immediately improve any areas that are lacking. For example, as the number of male customers making purchase inquiries increases, we immediately add product groups preferred by men, or launch a new service as soon as we confirm the need for vintage products. Because we responded so quickly to customer needs, I think we were able to increase transaction volume more than four times in 2020 alone compared to the first half of the year.

Why did you introduce Channel Talk

Phone Number Data

Previously, we used a third-party chat consultation tool based on Kakao. However, it was disappointing Canadian phone number data  that third-party tools did not allow. Customers visiting the site to make real-time inquiries directly within the site. While looking for a tool that would allow me to provide consultation without leaving the website. I came across Channel Talk and adopted it right away. I wanted to provide online customers with the VIP experience that can be had at. HanStyle’s offline stores, and Channel Talk was able to incorporate the HanStyle branding that. I wanted to convey to customers within the support bot, so there was no difficulty in choosing it. Hanstyle Support Bot A one-style support bot that covers everything from answers to simple inquiries to branding. Q. What is the biggest change that occurred after introducing Channel Talk? A. Telephone counseling has disappeared. Previously, we were handling a total of 500 customer consultations per day, including 200 phone consultations, bulletin boards, and third-party chat consultations.

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