When the same issue arises, our organization will be able to respond with much stronger self-control capabilities by utilizing the previous manual. 3. Let’s overcome what tells us not to do something. In one sentence, an operator who is good at CX must be ‘a person who communicates anytime, anywhere.’ There are many times when the operation organization does not receive any shares, says operator Cheon Se-hee. “If you get hit from the front, it hurts, but if you get hit from behind, it feels bad.” of how the company operates. Please build up a lot of trust capital by communicating regularly with colleagues from other teams, understand the company’s vision, and make suggestions that are helpful to the company’s business. If you say it once and understand it as ‘hand’, you will say it again as ‘shower’ a hundred times. There are many cases where I suggest a good idea, but they don’t listen to it very well. then? Let’s talk again. What if I don’t listen again? Let’s talk again. If you talk after lunch and he doesn’t listen, talk after dinner.
If you talk after dinner and he doesn’t listen talk over coffee
Operators must overcome the narrative of what not to do. Usually, when you say, ‘I want to Saudi Phone Arabia Number Data do these things,’ and a superior tells you, ‘Don’t do them,’ you can understand them as, ‘You’re telling me not to communicate in this way,’ rather than telling you not to do those things. If you are confident about the task, try talking about it in different ways. After talking about it a few times, you may understand why the leader is telling you not to do this, or the leader may say, ‘I thought about it and I think it would be a good idea.’ Start building trust capital with your leader by actively communicating on a daily basis. 4. My dream is to eliminate customer service centers. The dream of operator Cheon Se-hee, who serves as the vice president of Class 101, is to eliminate the customer center. If you want to get rid of the customer center, you need to create a healthy product that doesn’t receive customer inquiries.
The secret was to entrust operators with customer
Inquiries and project work at the same time. Class 101 CX team operators are required Czech Republic Phone Data to directly. Tespond to 10 to 20 customer inquiries per day. At the same time, we are also carrying out project-related work. In order to make the project progress smoothly, we need to reduce customer inquiries. To reduce customer inquiries, we have no choice but to look at services from a. CX perspective and develop services through better suggestions. The way to become the best operator is to continuously communicate with customers and internally. Talk to your team about what the best CX is. If we imagine what we need to do to achieve the company’s goals and realize it little by little. The operations organization will definitely become a strong force for the company. Operator, what is that!? People called ‘operators’ are responsible for a variety of tasks. Across the entire operation, from customer service to policy and legal affairs. However, operations was a job that did not receive much attention.
