This is because it was not considered a department that could produce immediately visible results or have an impact on the business. I worked hard, but if you don’t recognize me, I’m so sorry. Cheon Se-hee, an operator with 21 years of experience who has laid the foundation for operations at Naver, McDonald’s, and Baedal Minjok, says that operations are more important for a growing company. We selected only the core operational know-how that a representative of a successful company must pay attention to, and asked the operator Sehee Cheon directly and heard the answer. Getting to know the operator [Steps] 1. Operator? What is that? : and design 2. The more a company grows, the more important operations are : stamina that provides strong support to draw the J curve.
By when do representatives have to confirm customer inquiries
Until the representative’s time and physical strength allow. 4. Should I outsource CS? : You Singapore Phone Number Data can give 60-70% if you are ready. 5. I’m worried that the CX team turnover rate is too high : Think about what expectations you have of your operators. 6. What organizational culture fits the CX team? : It must be an organization that can penetrate into the inner workings of all departments. 7. The most important thing when operating : Ensure visibility 1. Operator? What is that? Cheon Se-hee during her time as a team leader : “I’m Cheon Se-hee, the customer service team leader.” Person from another company : “Wow, it must be so hard to respond to customers…” When operator Cheon Se-hee was the team leader/director… the names of the operation teams were usually CS team, customer support team, and customer response team. Customer service is only part of what the team does. I do a huge variety of things and live a really busy life, but it would be unfair to only be explained to part of what I do. The hidden but amazing work of an operator Define yourself as an ‘operator’.
You can create branding for your true self only when you
Define yourself before others define you. At that level, she began to define herself Denmark phone data as an ‘operator’. She also requested that the organization name ‘Customer Service Team’ be changed to ‘Service Operations Team’. In addition to personal branding, team members who work together will also be able to seize more opportunities if they have ‘Service Operations’ written on their business cards or resumes. After introducing myself as an ‘operator’, there was no response like ‘You must be having a hard time responding to customers’. People ask, ‘What do you do?’ At that time, I answer, ‘I do everything except development and design.’ Operator is the word that best describes the career I have accumulated over 21 years, and it is also a word that opens the door to growth and opportunity for all operators in the world. 2. For a growing company, operations are more important. A startup is an organization that needs to make numbers and runs to increase sales and grow.
