By using marketing tools such as Channel Talk, you can immediately send customized emails or text messages to your target group. Channel talk management with one click. Utility is infinite If you link Channel Talk to the Cafe24 website, you can experience a new world of managing and utilizing customer data 🙂 1) First, you can link customer data accumulated on the Cafe24 website to Channel Talk with a single click of a button. Once linked, customer data is updated in real time. You can intuitively utilize all linked data in the ‘Customer Contact’ tab. In Japan, an event called is held every year where operators who are concerned about ‘customer satisfaction’ gather. Operator Cheon Se-hee was invited as a lecturer there. ‘Cheon Se-hee’s Operator Workbook’, translated by Channel Talk’s Japanese team, received a very positive response in Japan. It was a time when three operators from different companies asked questions and operator Sehee Cheon gave answers on the spot. ‘Timeme Co., Ltd.’, a fast-growing startup, ‘LINE Co., Ltd.’, a large corporation, and ‘Channel Talk’, an IT company that values customer relationships.
I was able to hear a variety of questions from
Companies of different sizes and growth stages. It was originally an offline event, but this Lebanon Phone Number Data year it was held online due to the coronavirus. It was a bit tense at first, but as time went by, I became more and more focused. It was so hot that it even led to an online dinner party (!) after the event. Even though Japan is a close and yet distant country, it was similar to us in terms of operations. It was a time when I realized that whether a team is good at marketing, a team good at planning, or a team good at development, the position of operations is essential for the growth of the company, and everyone is thinking about it. Let me introduce to you what concerns Japanese operators have. 1. A question from an operator of a fast-growing startup. Q1. What are the operations team’s KPIs? Many early startup leaders worry about the KPIs of their operations team. But is it productive for a small organization to set and evaluate KPIs one by one? At this time, the priority is for everyone to organically find and contribute to things that help the team grow.
In particular I think the operations team
Should set numbers such as response speed and response volume as KPIs. All of the Bulgaria phone number data company’s growth indicators together. We contribute to the growth of the product by listening to customers’ voices and discovering insights about what is inconvenient and what needs to be done better. At this time, founders also need to talk directly with customers. We need to change our thinking from CS (Customer Satisfaction), which means ‘customer satisfaction’, to CX (Customer Experience), which improves ‘customer experience’. We need to evolve from a team that responds to inquiries to a team that eliminates inquiries. Q2. What are the criteria for evaluating operators who do a good job? The most important thing is the growth of services. Focus on growth indicators (sales, number of users, number of new members, etc.) and think about what role your team can play in this. And give appropriate feedback.
