After going through one difficulty, you will become stronger and be able to overcome other difficulties. There is something called ‘wave theory’ that Channel Corporation Vice President Kim Jae-hong talks about. There is always a wave, and if there is no wave for a while, then a bigger wave comes. I think we will be able to sail smoothly if we overcome the enormous waves called Corona. Due to the coronavirus, online performances without spectators have increased. The concept of a corner concert was also created. This means that the audience’s desire for performances is growing. I sincerely hope that CEO Jeong Joo-hwang’s smooth sailing begins as soon as possible, with a return to daily life where one can feel the heat of the concert hall. There is an industry that is attracting attention as it continues to grow rapidly even amid the recession caused by COVID-19. That is, the pet market is the main character. It is known that Americans spent a whopping 108 trillion won on pets this year alone. With the domestic pet population reaching 10 million, one in five Koreans lives with a companion animal.
Despite this boom, not everyone is following a growth curve
Among pet companies, there are some that are achieving unique results. What they Mexico Email List have in common is the application of IT technology, which captured the hearts of deacons. It is evaluated that the customer-friendly solution that can provide 1:1 customized service to consumers who live with dogs and cats has led to good performance. All successful pet companies agree that this was possible thanks to collaboration with advanced B2B SaaS (enterprise software services). Pet Friends, a shopping mall dedicated to pets, has secured a large number of loyal customers with a high repurchase rate of up to 83%. This means that 8 out of 10 customers who decide to purchase from Pet Friends settle for the Pet Friends service. Pet Friends was able to achieve such remarkable results because it was able to kill two birds with one stone: customer-friendly marketing and 1:1 customized consultation that goes into every detail of their needs. Pet Friends benefited greatly from the online customer consultation chat service ‘Channel Talk’, which was introduced several months ago to provide more friendly and professional consultations with customers. Pet Friends provides close online consultation with customers 24 hours a day through the.
Channel Talk chat consultation function
And is a one-stop shop for not only marketing but also CS, such as naturally. Encouraging Jamaica WhatsApp Data new customers to purchase products or providing useful information about pets to existing customers. We are actively using Channel Talk as an integrated platform to solve problems. The counselors who provide channel talk counseling at Pet Friends are all professionals with. Pet-related qualifications, and we have secured a large and loyal customer base to the point where customers contact. Pet Friends, which is available 24 hours a day, when an emergency situation occurs with their pet. Succeeded in doing so. These experts developed impressive marketing that turned customers into fans by providing more intensive care to consumers by using the. Channel Talk solution, which allows for friendly 1:1 communication with customers. Pet supplies commerce Bacon Box used the marketing function of Channel Talk to send text messages offering additional benefits to customers who left the payment page, increasing the purchase conversion rate, which had been at 1%, by as much as eight times.