When issues are handled well in a company , employees are motivated. It gives me the belief that ‘our organization can quickly respond to problems and develop.’ In order to reach such beautiful conclusions, we must create a culture in which the entire organization can be proactive. We need to create a culture where we can talk about uncomfortable things well so that we can check the situation and quickly share it internally to resolve the problem. There was also an example of turning a crisis into an opportunity in Channel Talk. It was a very hot summer. There was a web update the night before, and from 9 a.m., several customers left inquiries saying they were having problems with payment. The Biz team immediately called the customer to check the specific situation, and they said there was a problem with payment.
Its not easy to say something uncomfortable
In fact, we created a separate bug reporting chat room and shared problems right away. Iraq Phone Number Data bugroom to catch bugs Thanks to you, without even a second of hesitation! We have forwarded the issue to the development team. The development team removed the problematic update within 10 minutes of confirming the issue. Based on the detailed explanation provided by the development team, the Biz team also conveyed the specific cause of the problem to the customer and compensated 100% of the damage amount. Thankfully, all of the customers who suffered losses at that time still remain as valuable customers to us. These days, even the government says everything they want to say..! What I’m also thankful for is that the development team has become more aware of the importance of to be much more rigorous! The faster an issue is shared, the less damage it causes to the company, and well-handled issues make the organization stronger.
Appendix Issue management details that turn crisis into opportunity
It’s best to prevent spills, but if one has already occurred. You should focus on how well Hong Kong phone data you manage it. Let’s take a look at the details of issue management through examples of. Good issue management and things to keep in mind! Yes to do sincere reflection Fashion platform ‘Musinsa’ took the following measures after causing. Great controversy with a copy that made fun of the torture death incident of the late Park Jong-cheol. Although they clearly made a mistake, they fully regretted the mistake and continued. To take steps to deliver an impactful message to teenagers, their main customers, showing much improvement compared to before the issue. Three apology letters were posted on the main page of the website. I went to the secretariat of the Democratic Martyr Park Jong-cheol Memorial Association and apologized in person. EBS history instructor Choi Tae-seong was invited to lecture on modern and. Contemporary history and the democratization movement for all employees.
