If you look at the service every time, you actually see a lot of things that need improvement. I think we need to find more of our unique strengths that are clearly visible when compared to our competitors. The number of inquiries per day is still so high that I can handle them alone. I am very happy with the process of turning customers into our fans, but I am feeling anxious about whether ‘friendly customer service’ that catches each and every one of them should be the right goal of the operation. . Not ‘Why don’t I buy it?’ Focus on ‘Why live?’ Nice to meet you, Melting Man Jeongho 😀 Even if I were a customer, I think I would have become a fan of Purple Store right away. Listening to Jeongho, I found out that out of the four types of operation goals, the Zappos type that maximizes customer experience was the focus of the consultation. same.
However you said you feel uneasy about whether
This will help the company grow. Zappos type: Customer pays money + customer experience France WhatsApp Number Data is implemented offline (physical product). This type mainly sets the operation goal of increasing sales through communication that brings customer satisfaction, like Zappos. First of all, let’s analyze it. Purple Store is a Zappos-type business that receives money from customers + implements customer experience offline (using physical products), so it seems like you’ve found the right direction. The current counseling method that helps customers make purchases through thoughtful counseling can be seen as the right goal. [Reference] Are you curious about other types? 4 types of operational goals that drive company growth ‘Customers are the answer’ The answer lies in conversations with customers Let’s look at the situation at Purple Store in more detail. Enough for him to cover on his own. This is the stage where in-depth conversations with customers are needed to solidify the vision.
As if in the early stages of a relationship
We can discover our company’s unique competitive edge by talking with customers. From Jordan phone data now on, during your consultation, focus on ‘Why should I live here?’ As you mentioned. There are already many online sites offering various pet supplies, each with its own special advantages. Then, Purple Store must defeat all competitors and create a reason why you must buy from Purple Store. Only the customer knows the answer. I would like to introduce you to other Channel Talk clients who have discovered customer needs through consultation and reflected them in their products. [Reference] Are you curious about the company’s business strategy at each stage? What if customers leave due to CS? When considering CX strategy Collins Green ‘Healthy Juice Without Cucumber’ Among Channel Talk’s clients , there is a company called ‘Collins Green’ that sells health juice . Collins Green also said that they paid a lot of attention to communicating with customers from the beginning.