The customer center is not a department that silently handles annoying tasks, but a department that is at the forefront and can quickly identify and communicate market changes and customer needs, understand services better than anyone else, and release them to meet the customer’s needs. Employees look where the CEO is looking. Please show your expectations for the customer service center. Let them know that customer service is a key department for improving CX. Please actively encourage customer service managers to express their opinions to the company, including the CEO. Even if it sometimes feels like a complaint, please remember that it is our improvement that customers tell us through the mouths of customer service managers. The customer center is a core department at the forefront of customer experience (CX). Now, you feel that the perspectives and attitudes of the customer center and leadership need to change as much or even harder than the changes in the world. I always encourage you to practice and work hard one by one.
In the next article we will address the hot topic
Of fast-growing startup CEOs: ‘In-house or outsourcing, that is the question.’ This is Korea Phone Number Data Megi, with 26 years of experience in customer service. Hello, this is Megi, the Grow & Better Operation Leader. When I was a job seeker who dreamed of becoming a hotelier, I felt discouraged after slipping a few times at a top tier hotel. At that time, a thought occurred to me, ‘The hotel business is a high-involvement service, so wouldn’t knowing CRM be useful in the hotel industry?’ I remember the time when I took my first step into the customer service & CRM field with such shallow expectations . Even after Kangsan changed twice, I spent a lot of time in charge of customer service and CRM. I am confident that I have tried everything regarding the customer center’s personnel, systems, and operational processes. However, after managing in-house and outsourced customer centers for a long time, I became increasingly exhausted. My co-workers felt sorry for me, calling me ‘the mother of a tree with many branches and no good weather.’ Meet the Operations Workbook It must have been around the time when my burnout symptoms deepened.
I came across Bellas Operation Workbook
Oh my goodness! I can’t tell you how many times I shouted Eureka in my heart. There Belize Phone Number Data is someone who. Systematically established my field, which I didn’t know was my job even though I was doing it.’ “I want to help operators with a worldview of CXM based on CS be recognized more than any other professional field.” I deeply sympathized with the vision of CXM that Bella was talking about, and joined Grow&Better as an operations leader. That’s all of my story. The Operation Workbook came as a refreshing shock. Is the field of customer service evolving? Looking at the job seekers’ wannabes, you can find out what the most popular occupation is at the time. Beyond the trend of large corporations, foreign companies, and once public corporations, are by far the most popular startups. I think this is a natural change for the MZ generation, who value individual achievement rather than group success and hope to achieve success through their careers. Thanks to talented people entering promising startups with vision and values, marketing, promotion, and sales strategies are all being transformed in the startup scene.
