First, leave your own comment and share it When you or I receive documents from a busy company, it is difficult to read each and every one carefully. So, even when customer feedback is given, we tend to pass it over without thinking about it, but if the operator leaves a comment, we realize its importance and think, ‘Oh, this is an important issue.’ Also, for some reason, I feel pressured to respond in kind. Second, capture and share customer inquiries as is. “The customer experienced inconvenience” “This is so inconvenient I’m dying. I want to stop using it.” Which of the two words resonates with you? Most people will probably answer number 2. There is a world of difference between receiving VOC in refined language and receiving feedback in the customer’s exact language. If you have a customer inquiry that you feel needs to be resolved, share the VOC in the customer’s language, not in refined language.
Product team too Let your value be known
Operators! If you don’t know what you’ve accomplished so far, it may be because you’re already Qatar Phone Number Data doing a lot of things well! If someone tells you that something you’re doing looks easy, reply ‘It’s because I’m doing it well.’ And now, visualize what you are doing and have already been doing and show it as results. Channel Talk supports the success of operators! In a previous interview, operator Cheon Se-hee said, ‘Operation is the stamina that supports the company when drawing the J curve,’ and that the most important thing among them is ‘an operator who is good at work.’ But why does our CEO keep giving us simple tasks and telling us to do CS? We prepared this for operators who are curious about how to increase their influence in our company while self-branding as an operator. The company doesn’t take responsibility for my life, so I’ll take care of my own affairs. Tips that operators need to know From how to set KPIs to grow and establish yourself as a good operator, to issue management and internal communication know-how.
From now on we will reveal some great tips
On how to grow into an operator who can save your company. If you have any further Cyprus phone number data questions. Please send us a chat inquiry on the Channel Talk website or leave a comment below. When questions come together, a sequel will be produced. [order] The operator’s key KPIs are inquiry proportion and one-stop processing rate. When the issue is over, you are left with confidence, not fear. Let’s overcome what we’re told not to do. My dream is to get rid of the customer center. 1. The operator’s core KPIs are inquiry proportion and one-stop processing rate. KPIs usually given to CS agents are indicators of handling more. Cheaper, and faster inquiries, such as ‘number of consultations handled per person. Average call time per consultation, and labor cost per agent per day. We were busy dealing with the inquiries that came in without worrying about ‘Why are these inquiries coming in. The priority is to consider what makes customers uncomfortable and why they are making inquiries.
