Please give me a vision and treatment that makes me feel rewarded. I also hope that they will be given the same treatment and feedback as they can achieve. Happiness in an organization is a very relative thing. If my salary went up 10% this time and the team next to me got a 15% raise, I would suddenly become unhappy. If I got one compliment this time, but the team next to me got three, I would be annoyed. It is also important to be considerate so that people do not feel relative deprivation. As explained earlier, the operation is ‘stamina’. CX personnel and leadership are also areas that require regular investment. Of course, it is an area worth investing in and where investment should be made. If you don’t prepare on a regular basis, a solid road will open up later and you can see what you can do to make money, but now you try to sprint, and people end up leaving and getting hurt. Let’s take good care of our operation members in advance.
What organizational culture fits the CX team
The operations team is the only organization in the company that directly communicates Spain Phone Number Data with customers and listens to their feedback. I am responsible for knowing all the problems customers have with the product and communicating internally. Therefore, a team that recognizes that each organization’s tendencies or goals may be different and coordinates them well can be considered a team with a successful organizational culture. The development team is made up of people who are good at development, the marketing team is made up of people who are good at marketing, and the CS team is made up of people who are good at CS, so we need to understand that each department has its own culture and create an organizational culture that permeates it. Let’s be colleagues like Doraemon who understand and care for each other. to be separated out? That’s a bad idea. Especially in startups, it is more important to make adjustments in daily life rather than in a manual.
Understanding each other during a conversation over
Asnack can be more powerful than a manual. Imagine that the CX team watched Ecuador phone data developers stay up all night. For several days due to a site outage. Can the CX team get mad at the developers when a customer calls and curses because of a disability? Did I see you staying up all night from the side? When growing, it is important to recognize that we are a team and to understand that each department is different. 7. The most important thing in operation The most important thing in startup operations is securing visibility. In the future, we need to be able to help the operations organization make quick decisions when making various choices, such as whether we should spend more marketing budget or focus more on development, or when problems arise. Like a police officer who sleeps with his eyes open, let’s secure visibility into what’s happening anytime, anywhere. The clearest and easiest thing to ensure visibility is to identify ‘indicators’.